Who is Taffy & Co.
Taffy was my little 11 year old tabby cat that I lost in October 2024. I have dedicated this business to his memory and also to Misty, Furbie, little 8 month old Holly, Cocoa and my dad. This is for you all. 

Do you offer local collection or delivery?
Yes, if you live in or around Hadfield, Glossop, there is an option at the checkout to either collect for free or have your order delivered for a small charge. Y

How much is shipping?
I do try to keep shipping (including packaging and time) costs realistic and as low as I possibly can. Due to the nature of the product, only first class next day shipping is offered. 
Shipping anywhere in the UK is by Royal Mail first class and is £5.75 up to 2kg and £7.50 for 2-5kg

Weight will be automatically calculated at the checkout for UK orders. 

International orders - I don't add shipping for this at the checkout however If I feel that I can realistically ship to you and the products will get there in good condition (ie, weather conditions), please do contact me to discuss.  
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Is everything vegan?
Yes, all products come from a fully vegan household (apart from pet food). 

What is the shelf life of the pastries?
Shelf life for the pastries is no longer than a week if kept wrapped in foil and in the fridge. Products can also all be frozen for around 3 months. 

How long will my order take to ship?
As a sole trader of a small cottage business, I do everything from creating, wrapping, packing, labelling, shopping, shipping and everything in between myself, therefore orders could take anything from a day if I'm quiet and I have your product/s in stock up to a month if I'm very busy.  Once shipped, your order will normally be with you the next working day via Royal Mail.  

Do you do catering for events?
Being a sole trader, I will try to endeavour to help you with your event, however, if you could give me as much notice as possible and email me with your order details, that would be amazing. 

Refunds and Replacements
Thankfully this situation is a rarity in my business, as most customers are very happy with their purchase, however every so often something happens that is beyond my control. In this situation, I (as the business owner) will make the decision whether a refund or replacement is appropriate. After assessing the situation, sometimes neither will be due. Whilst I understand this will never be a popular situation, I have to maintain and protect my small business. I will always liaise with the customer to obtain all the facts, whilst also doing my own background checks to cover all angles. I will always try to be fair and totally honest in coming to a final decision. If a full or partial refund is offered, this will not include shipping costs. 

If there's something I've not covered here, please do contact me either via the contact form page or at help@taffyandco.co.uk
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